Support Packages
Choose to Fit Your Business Needs
Basic
Call Us For Price
Support Hours
- 8 X 5 DAYS
Ticket Reply
- First Come, First Service
Documentation Website
- Available
24/7 Emergency Support
- No
Bug Fixing Updates
- Every 6 Months
Version Updates
- Same Version
Dedicated Support Account Manager
- No
Assistance to ERP Admin
- Yes (Limited Time)
Onsite Support
- No
Training
- Resources
Process Analysis
- No
Most Popular
Standard
Call Us For Price
Support Hours
- 8 X 5 DAYS
Ticket Reply
- Reply in 24 Hours
Documentation Website
- Available
24/7 Emergency Support
- No
Bug Fixing Updates
- Every 3 Months
Version Updates
- Same Version
Dedicated Support Account Manager
- No
Assistance to ERP Admin
- Yes ( Limited Time)
Onsite Support
- No
Training
- Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
- No
Plus
Call Us For Price
Support Hours
- 12 X 5 DAYS
Ticket Reply
- Reply in 6 Hours
Documentation Website
- Available
24/7 Emergency Support
- Yes
Bug Fixing Updates
- Every 2 Months
Version Updates
- Same Version
Dedicated Support Account Manager
- No
Assistance to ERP Admin
- Yes ( Limited Time)
Onsite Support
- Yes ( Separate Quote)
Training
- Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
- Yes ( Limited Time )
Premium
Call Us For Price
Support Hours
- 16 X 5 DAYS
Ticket Reply
- Reply in 3 Hours
Documentation Website
- Available
24/7 Emergency Support
- Yes
Bug Fixing Updates
- Every Month
Version Updates
- Upto Next Major Version
Dedicated Support Account Manager
- Yes
Assistance to ERP Admin
- Yes ( Limited Time)
Onsite Support
- Yes ( Separate Quote)
Training
- Online, Offline at PrismERP HQ (Limited Time)
Process Analysis
- Yes ( Limited Time )